General Terms & Conditions


When you book your vacation, an agreement is made between you and EATour Specialist, S.L. and others who provide services. Please read the information on this page carefully, for it sets out the terms and conditions governing the provision of these holidays.

You should be aware that Spain & Portugal have particular features which may or may not appeal to you, including weather, food, local customs, etc. There are different living standards and conditions with respect to the provision of utilities, services and accommodation. By buying the particular travel service you have selected, we assume that you have made all reasonable inquiries about the travel service.

These tours are based on accommodations as listed in our itineraries. Rooms are booked in quality character accommodations and are standard rooms. 

Tour prices quoted are provided on a chart. Rates quoted in EUR: Euro dollars and are based on present currency exchanges rates and are subject to change without notice. We reserve the right to impose surcharges up to 6 (six) weeks before departure due to unfavorable changes in currency exchange rates, increases in travel or accommodation costs or if any concerned Government requires us to do so.

Tour participants will ensure that they comply with all the visa and health requirements of countries they intend to visit. It is the passengers` responsibility to obtain and carry appropriate travel documents for entry into all countries proposed to be visited. EATour Specialist, S.L. shall not be held responsible should the passengers` fail to provide the proper documentation. 

The outline of the itinerary must be taken as an indication of what each Group should accomplish and not as a contractual obligation on the part of EATour Specialist, S.L. Any changes in itinerary may be caused by local political conditions, delays, mechanical breakdown, weather, border restrictions, sickness or other unforeseeable circumstances. No refund will be given for services not fulfilled. It is a fundamental condition of joining the tour described in the itinerary that you accept this flexibility and acknowledge that delays and alterations with resulting consequences, comfort or disappointments are possible.

All our escorted tours are costed on a minimum Group size. If we do not achieve this minimum, then you will be given the choice, 45 days prior to departure, to either request a full refund or else pay a small Group surcharge and continue with the tour if all participating members agree to the arms.

A 25% deposit on all Extended day tour package is due within 7 days of the initial booking request. Final payment is due *45 days (*On some tours amount of days might change, refer to the conditions of the tour you book) before the tour departure. Online the Muli-day Coach Tours are instant bookings and payments are due in full at the time of booking. For all Private and Customized Tours a non-refundable deposit of 200 euros is required for the trip planning to start. For all  day and half-day tours payment is due in full at the time of booking the trip. For some tours or hotel stays there could be special conditions, we will advise at the time of booking if there are any other restrictions.

To protect yourself against cancellation charges, we highly recommend that you purchase Travel & Medical Insurance for your added protection and convenience. We accept no responsibilities for these items.

A 75% refund (25% of package price is non-refundable) will be made if cancellations are received a minimum of 45 Days prior to the Tour departure. From 44 to 30 Days 50% of the tour cost is non-refundable. From 29 days prior to departure, 100% of the tour cost is non-refundable. No refunds are made for any unused services including accommodations, sightseeing tours, transportation, etc. with or without notice and the above schedule lists cancellation penalties in effect from time of reservation on any tour or extension. For private and scheduled group half-day and day tours there is some flexibility and tours can be refundable until 14 days in advance. Under that amount of days it is 100% non-refundable.

In case of your cancelling any portion of the tour while en route, there are no refunds for pre-booked hotels, sightseeing tours or any other services or costs.

CHANGES OF BOOKING (except escorted tours, no changes allowed) 
Changes made 30 or more days prior of tour start date non-refundable fee of  85 euros will be charged. Changes made within 30 of tour start date non-refundable fee of  115 euros.

No changes can be made in the itinerary as set out in the itinerary once travel has commenced unless confirmed by the Tour organizers in accordance with the provisions listed here. 

EATour Specialist, S.L. reserves the right to substitute hotels listed for others of a similar category. In the event of any program or hotel changes while you are on the tour, you will be immediately informed and booked in another hotel of the same category. Any costs incurred due to changes made by the tour participants or due to additional services requested will be borne by the tour participants. 

EATour Specialist, S.L., provide means of fully insured and licensed transportation, and act as agents contracting hotels, meals, or other services and receipts issued are subject to all terms and conditions under which such services are offered or provided. The acceptance of all such documents shall be deemed as consent. Further, EATour Specialist, S.L.. shall assume no responsibility in any way for any injury, loss, accident, or delay that may be caused by either reason or default of any company, agent or person engaged in carrying our arrangements for the tour. Further no responsibility can be accepted for any additional expenses incurred by the passengers due to delays, omissions, rerouting, changes in the schedule of the airlines or other events resulting from improper documents carried by the passenger, or by any act of government or any authority, strikes, civil disturbances, political unrest, acts of God and any act or omission or event while the passengers are not aboard their conveyances. The passenger contract in use when issued by the airline/s concerned shall constitute the sole contract between the airline and the purchaser of this tour and/or other passengers. 

When you book a holiday with us you are accepting all the terms as well everything specified in our Waiver Notice